Hotel guests have many different reasons for their stay and this results in a large diversity of desires. To fulfil these desires it is really important to know what your guests really care about.
The difference between business and private travelers
The two most important groups of guests are business and private travelers. On one hand the most common request of business travelers is a fast internet connection that is free of charge. Private travelers on the other hand are more pleased about a cost free breakfast buffet.
Guest requests on their arrival
The guest requests are more similar when it comes to the arrival procedure, because this is the first and most important guest contact. Of a special importance for the guests is the request for an uncomplicated check-in process. 85% of the business travelers and 91% of the private travelers want a fast check-in without having to wait in line. They also want the possibility to check in at any time, regardless of the staff’s working hours. Fulfilling these guest requests is the first step to paving the way for a satisfied guest.
73% of the private travelers and 85% of the business travelers want to only be asked once to enter theie personal data. A request that can easily be achieved with professional operational procedures.
Especially private travelers want to get a lot of information about their hotel. 80% of the private visitors require preliminary information during or even before their arrival.
Guest satisfaction with smartphones
To offer your guests a pleasant stay at your hotel, you should begin with a fast, professional and friendly service at the arrival. To make it as easy and comfortable as possible for you and your guests, we provide you with the cost free hotel app [gestgid]®, which you can set up to your wishes.
The [gestgid]® allows your guests to check-in before they even arrive, they only have to enter their personal data once. They can always get information about your hotel at any time and even pay with their smartphone. Therefore the [gestgid]® helps you to fulfil your guests requests cost free, easy and holds a lot more features to convince your guests.
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About BHM Media Solutions
The BHM Media Solutions GmbH designs, develops and markets media and communication solutions. In close collaboration with its clients the company implements business solutions and provides support for them. As part of the BHM GROUP the BHM Media Solutions GmbH profits from the experience and expertise of the associated companies. You can find more information about the BHM Media Solutions GmbH here www.bhmms.com.
Press contact:
Vivien Riegler
Fon.: +49 40 60942678- 0
Fax: +49 40 60942678- 9
Email: vivien.riegler@bhmgrp.com
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